1. Introduction
Elevate Roofing (“we,” “us,” or “our”) operates the website elevateroofingservices.com and provides professional roofing services throughout Los Angeles County and Orange County, California. We are committed to protecting the privacy and personal information of every visitor and customer. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights as a California resident under the California Consumer Privacy Act (CCPA) and the California Online Privacy Protection Act (CalOPPA).
By using our website or contacting us for services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
A. Information You Provide
When you contact us through our website, request a quote, or schedule a service, we may collect:
- Full name
- Home or property address
- Email address
- Phone number
- Roofing project details and service inquiries
- Insurance information (if applicable to your claim)
- Any other information you voluntarily submit through our contact forms
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on each page
- Referring website or search engine
- Cookie and tracking data (see Section 6)
3. How We Use Your Information
We use the information we collect solely for legitimate business purposes, including:
- Responding to your roofing inquiries and service requests
- Preparing and delivering quotes and estimates
- Scheduling and performing roofing services at your property
- Communicating project updates, appointments, and follow-ups
- Processing payments and maintaining billing records
- Improving our website and marketing effectiveness
- Complying with applicable California laws and regulations
- Protecting the legal rights and interests of Elevate Roofing
4. How We Share Your Information
Elevate Roofing does NOT sell your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted vendors who assist us in operating our website, running our business, or servicing you (e.g., scheduling software, payment processors, marketing platforms), subject to confidentiality obligations.
- Legal Compliance: If required by law, court order, or governmental authority, or to protect the rights, property, or safety of Elevate Roofing, our employees, or the public.
- Business Transfer: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for any other purpose with your explicit written consent.
We do not share your information with unrelated third parties for their own marketing purposes.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, maintain our business records, or comply with legal obligations under California law. In general, customer records are retained for a minimum of four (4) years in compliance with applicable contractor licensing requirements enforced by the California Contractors State License Board (CSLB).
7. Your California Privacy Rights (CCPA)
As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months, the sources of that information, our business purpose for collecting it, and any third parties with whom it has been shared.
- Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
- Right to Correct: You may request that we correct inaccurate personal information we hold about you.
- Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise any of these rights, please contact us using the information in Section 10. We will respond to verifiable requests within 45 days as required by law. We may need to verify your identity before processing your request.
8. Data Security
Elevate Roofing takes reasonable and industry-standard precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Elevate Roofing
Website: elevateroofingservices.com
Phone: (562) 469-2089
Email: info@elevateroofingservices.com
Service Area: Los Angeles County and Orange County, California
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on our website and revise the “Effective Date” at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.